Shipping policy
Updated on March 15th, 2026
Shipping Policy – Soft Collections
Thank you for shopping with Soft Collections. We are committed to delivering your order as quickly and safely as possible.
Processing Time
All orders are processed within 1–2 days after payment is confirmed.
Shipping Time
Estimated delivery times may vary depending on your location.
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Standard Shipping: 7–15 business days
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International Shipping: 10–20 business days
Please note that shipping times are estimates and may vary due to customs delays, weather conditions, or high demand periods.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method selected.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your package.
Incorrect Shipping Information
Please ensure that your shipping address is correct at checkout. Soft Collections is not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Delayed Packages
Soft Collections is not responsible for shipping delays caused by the carrier, customs processing, or other circumstances beyond our control. If your package is significantly delayed or appears lost, please contact us and we will do our best to assist you.
Contact Us
If you have any questions about your order or shipping, please contact us at:
info@softcollections.store
We appreciate your support and thank you for choosing Soft Collections.