Contact information

Get in Touch

We'd love to hear from you! Whether you have a question about our products, need help with an order, or just want to say hello, the Soft Collections team is here to help.

Customer Service

Our customer service team is available to assist you with:

  • Order inquiries and tracking
  • Product questions and recommendations
  • Returns and exchanges
  • Sizing and fit guidance
  • General shopping assistance

Contact Information

Email: info@softcollections.store
Response Time: We typically respond within 24-48 hours during business days

Specific Inquiries

Returns & Exchanges: info@softcollections.store
Order Issues: info@softcollections.store
General Questions: info@softcollections.store

Before You Contact Us

You might find quick answers to common questions in our:

Track Your Order

If you've already placed an order and want to check its status, you can track it using the tracking number sent to your email, or log into your account to view order details.

Follow Us

Stay connected with Soft Collections for the latest products, style tips, and exclusive offers:

Instagram: @soft_collections1
Tik Tok: soft.collections2
Pinterest: @softcollections

We're here to make your shopping experience exceptional! Don't hesitate to reach out with any questions or concerns. Your satisfaction is our priority.